FAQs

Shipping

Countries we ship to
At the present moment, we are shipping for the following countries:
  • Australia
  • Canada
  • France
  • Germany
  • Italy
  • Spain   
  • UK 
  • USA
Handling and shipping times

Please note, that due to COVID-19, your package may be withheld from the shipping company for an extended period time which can lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

Once an order is placed, our team will carefully pick and pack your order within 72 hours. When the item is dispatched we will email you.

For all the countries listed above, orders normally take between 7-20 business days to arrive. 

If your order doesn't arrive within the maximum 20 business days frame, please contact us at help@fengserena.com and our team will happily help you. 

Shipping cost
It is our highest value to offer you the smoothest experience, both stress, and shipping-free.  We kindly offer free shipping on every purchase to our email subscribers. Other than that, we charge a flat rate of  £9.99 GBP.

Returns

Money-Back Guarantee

We would be shocked if you don't think our Lamps are the best. But you are ALWAYS protected.

Your satisfaction is our highest value. In the unlikely event that you are not happy with your purchase, whether it's because

You didn't feel a connection with that particular crystal,
Or because so far you haven't witnessed all the amazing benefits,

You are protected by our lifetime guarantee, because we stand behind our lamps. Email us at anytime at help@fengserena.com and we will return you every cent.

Damaged or defective items

Our teams make sure our beautiful Lamps are in perfect condition before sending them to you. But because we are talking about fragile items, some accidents beyond our control may occur during shipment.

If you are experiencing this, we are deeply sorry to hear. Contact us promptly at help@fengserena.com with a photo of the occurrence so we can understand what happened and make it up to you.

Order-related

Change or cancel my order
Errors may happen, but we are here to support you. Please email us as soon as you can at help@fengserena.com with the modification you wish to make. We will try our best to fix the issue, either with our handling team or with the courier, in case the order is already on your way.
Track my order

You can either track your order with your Order Number or with your Tracking Number. Simply insert one of those here.

Order Number: You can find your Order Number on the email you received after the check out. Please insert it here along with your email or phone number.

Tracking Number: Once your order is dispatched you'll receive an email with the Tracking Number. Please insert that same tracking number here by clicking on the tracking number option.

We are so glad to know your new Mineral Lamp is on your way! 

Other issues with my order
We always wish no one is reading this part! But in case you are experiencing any other issues with your order, please let us know at help@fengserena.com so we can promptly help you.

Payments

Accepted payment methods
Currently, we accept:
  • PAYPAL
  • Credit cards (Visa/Mastercard/American Express)
  • Debit Cards 
Security
Your privacy and security is our highest priority.
We use Stripe which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
Promotions and Free Shipping
PROMOTIONS:
Our promotions are not combinable with each other, so only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. 


FREE SHIPPING:

We kindly offer free shipping on every purchase to our email subscribers.

When purchasing more than one item, we offer you free shipping!

Eligible when paying full price for at least one item. In case you purchase two or more items with a percentage (%) discount, free shipping applies.

🕘 Our teams work on business days from 9 am to 6 pm, London, UK time (GMT+1). Please expect an answer within this time frame.