FAQs
Shipping
- Australia
- Canada
- France
- Germany
- Italy
- Spain
- UK
- USA
Please note, that due to COVID-19, your package may be withheld from the shipping company for an extended period time which can lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
Once an order is placed, our team will carefully pick and pack your order within 72 hours. When the item is dispatched we will email you.
For all the countries listed above, orders normally take between 7-20 business days to arrive.
If your order doesn't arrive within the maximum 20 business days frame, please contact us at help@fengserena.com and our team will happily help you.
Returns
We would be shocked if you don't think our Lamps are the best. But you are ALWAYS protected.
Your satisfaction is our highest value. In the unlikely event that you are not happy with your purchase, whether it's because
You didn't feel a connection with that particular crystal,
Or because so far you haven't witnessed all the amazing benefits,
You are protected by our lifetime guarantee, because we stand behind our lamps. Email us at anytime at help@fengserena.com and we will return you every cent.
Our teams make sure our beautiful Lamps are in perfect condition before sending them to you. But because we are talking about fragile items, some accidents beyond our control may occur during shipment.
If you are experiencing this, we are deeply sorry to hear. Contact us promptly at help@fengserena.com with a photo of the occurrence so we can understand what happened and make it up to you.
Order-related
You can either track your order with your Order Number or with your Tracking Number. Simply insert one of those here.
Order Number: You can find your Order Number on the email you received after the check out. Please insert it here along with your email or phone number.
Tracking Number: Once your order is dispatched you'll receive an email with the Tracking Number. Please insert that same tracking number here by clicking on the tracking number option.
We are so glad to know your new Mineral Lamp is on your way!
Payments
- PAYPAL
- Credit cards (Visa/Mastercard/American Express)
- Debit Cards
We use Stripe which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
Our promotions are not combinable with each other, so only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders.
FREE SHIPPING:
We kindly offer free shipping on every purchase to our email subscribers.
When purchasing more than one item, we offer you free shipping!
Eligible when paying full price for at least one item. In case you purchase two or more items with a percentage (%) discount, free shipping applies.
🕘 Our teams work on business days from 9 am to 6 pm, London, UK time (GMT+1). Please expect an answer within this time frame.